Week8 Wiki

In this page, you will know:

• How companies use Wiki with their Enterprise. 
• My personal experience about using Wiki            

Part one: Case study about Company uses Wiki

Wiki is an important web 2.0 tool. Every day, millions of users use Wiki to search their needed information. Now more and more company realize wiki is also a good platform to promote their companies and their products.

The main features for Wiki are：

• Add text    
• Link to other pages
• Create new pages
• Anybody else can do the same and/or undo whatever anybody else has done

As a free web site, more and more companies have created their company pages. like KFC, IBM and even some small companies. 

KFC wiki:http://en.wikipedia.org/wiki/KFC

Benefit: 

1) Users are free to add new pages and contents. 

2) Compare with other web sites, users prefer to trust Wiki.Even in the KFC homepage, we could find too much history or KFC news more than Wiki.

3) Company also can focus to their potential clients, for example, when users search "KFC" in the Wiki, the content in the English page and Chinese page are totally different. It helps to different clients to know "KFC".

4) Every volunteer can add new content to wiki pages and make KFC pages have more information

5)Link to other pages, it will help KFC pages to attract more people to read.

6) People can discuss or write their feedback in the discuss page (http://en.wikipedia.org/wiki/Talk:KFC) it will help company to acquire clients' feeling or get good advices. 

Pitfall: 

1) Because everyone can create new pages, so we can not make sure every page is real.

2) When people search same topic, they may not get enough information if they only read  their language's page.

3) There is no video to show more information for users.

Page two Personal ideas

Wiki is a very useful web site. It shows huge information and we can find our needed content  accurately. I believe most of web users know how to use Wiki. So I only share two ideas and if you have more good ideas, we can discuss in this page:

1) We must know the key topic words. Before you search content in the Wiki, you must know the key topic words, because Wiki will offer hundreds of pages which they are included your key words. 

2) No matter which topic you search, I suggest you use English page and your language's pages together, because in the English page, you will find much more information than other languages' pages.